Mae88 Privacy Policy — Protecting Your Personal Data
Your privacy is our priority. This policy clearly explains how mae88 collects, uses, stores, and protects the personal information of Malaysian users on our platform.
Effective date: 1 January 2026. This policy may be updated from time to time.
Information We Collect
When you register or use the mae88 platform, we collect the following categories of information:
Personal Account Information
This includes your full name, email address, Malaysian phone number, date of birth, and the password you set during registration. This information is required to verify your identity, enable secure login, and process account requests.
Device & Browser Information
We automatically log the type of device used (Android, iOS, laptop), operating system version, browser type, IP address, and time zone. This data is used to detect suspicious access attempts and ensure the platform functions properly across all devices.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we record your local bank account number, account holder name, and banking institution. Mae88 does not store your full credit card number or online banking password — this sensitive information is processed through secure payment gateways and is never retained in our system.
Platform Usage Data
This includes betting history, games played, session duration, navigation clicks, and account settings preferences. This data helps us understand how the platform is used and continuously improve the user experience over time.
How We Use Your Information
The information we collect is used primarily to manage your mae88 account — including processing registrations, verifying your identity, enabling secure logins, processing MYR deposits and withdrawals, and sending important account notifications such as transaction confirmations and security alerts.
Mae88 uses device and usage data to detect unusual patterns that may indicate fraud, hacking attempts, or account misuse. Our automated monitoring system operates around the clock to protect your account from unauthorised access.
Anonymised usage data is analysed to understand how Malaysian users interact with the platform — including most-played games, navigation paths, and peak usage times. This helps us improve performance, refine the interface, and add features relevant to local users.
We use your email address and phone number to send transaction alerts, policy updates, and responses to support enquiries you submit. Mae88 will not use your contact details to send promotional material without your prior consent through a clear opt-in.
Cookies & Session Tracking
Mae88 uses cookies — small text files stored in your browser — for several important purposes:
- Session cookies: Keeps you logged in as you browse the platform so you don't have to sign in repeatedly.
- Preference cookies: Saves your language settings, time zone, and display preferences.
- Analytics cookies: Records anonymised usage data to help us understand platform performance.
- Security cookies: Helps detect suspicious login attempts or unusual activity during the current session.
You may disable cookies through your browser settings. However, disabling session cookies may affect the login functionality and your overall experience on the mae88 platform. We do not use third-party cookies to advertise to our users on other websites.
Data Storage & Security Measures
All mae88 user data is stored on servers secured to industry-standard protection measures, including:
- SSL/TLS encryption: All data transmitted between your device and mae88's servers is protected with the same SSL encryption used by Malaysian online banking services.
- Layered access controls: Only authorised staff may access user data, and every access is logged for internal audit purposes.
- Encrypted passwords: Your account password is stored in a one-way hashed format that cannot be recovered, even by mae88 staff.
- Data backup: Critical data is stored in secure backups to ensure service continuity and protection against data loss caused by technical failures.
- Continuous monitoring: Our automated monitoring system operates 24/7 to detect and respond to cybersecurity threats.
While mae88 takes all reasonable steps to protect your data, no online system can guarantee absolute security. We encourage users to take personal protective measures as well, such as using a strong, unique password and never sharing your login credentials with anyone.
Data Sharing & User Rights
Mae88 does not sell, rent, or disclose users' personal data to third parties for marketing purposes. Data sharing is limited strictly to the following situations:
- Payment service providers (payment gateways) used to process your MYR deposits and withdrawals — only the data necessary to complete the transaction is shared.
- Relevant authorities where a court order or legally binding requirement obliges mae88 to disclose certain information.
- Technical partners who support platform operations, such as server hosting services — all partners are bound by strict confidentiality agreements.
As a registered mae88 user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold in relation to your account.
- Right to Rectification: You may request corrections to any inaccurate or outdated information in your account via your profile settings or by contacting support.
- Right to Erasure: You may request deletion of your account and associated personal data, subject to financial record retention requirements mandated by law.
- Right to Object: You may object to the use of your data for specific purposes, such as promotional communications, by contacting us.
To exercise any of the rights above, please contact us at [email protected]. We will process your request within 14 business days.
Policy Updates & Contact Information
Changes to This Privacy Policy
Mae88 reserves the right to update this privacy policy from time to time to reflect changes in data practices, legal requirements, or new platform features. Users will be notified of any material updates via email or in-platform notification at least 7 days before the changes take effect.
The latest effective date is always displayed at the top of this page. We encourage you to review this page periodically to stay informed about how we manage your data. Continued use of the mae88 platform after the effective date of any changes will be considered acceptance of the updated policy.
Privacy-Related Enquiries
If you have any questions, concerns, or requests relating to this privacy policy or how mae88 handles your personal data, please reach out to our support team:
Email: [email protected]
We aim to respond to all privacy-related enquiries within 3 business days. If you are not satisfied with our response, you have the right to refer your complaint to the relevant data protection authority in Malaysia.
For general platform enquiries, please refer to our FAQ first, as many common questions are already answered there.
Your Data Is Safe With Us
Mae88 is committed to protecting the privacy of every Malaysian user. Register today and enjoy a secure, transparent, and responsible entertainment platform.